PROCESSING, SHIPPING & RETURNS
Processing Times
-
Hair bundles, closures and frontals: Shipped within 10 -15 working days.
-
Full Lace wigs: Shipped within 15- 25 working days.
-
Digital products: Items are delivered within minutes of your order.
Why do you have a long processing time?
Our commitment to quality and excellence is rooted in two main reasons:
Selective Hair Sourcing
We reject 30% of the hair offered by our two primary hair farmers and factory organizers. This rigorous screening process ensures only the finest hair meets our standards, even though it takes more time.
In-House Manufacturing
Every step of the process—cleaning, steaming (if required), hackling, wefting, and ventilating is done in our factory in West Africa. By handling production ourselves, we maintain full control and deliver products that are hand-crafted to perfection.
What you see on our social media is exactly what you’ll receive: luxurious, stunning hair made with care by experts who understand your needs. Quality takes time, and we believe the results are worth it.
​
​
Shipping Courier
If you choose to ship your item, we use the following couriers:
-
DHL or Royal Mail for UK shipping
-
DHL Express for worldwide shipping
​
Shipping Delays
For your convenience, it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of our Courier company. We are not responsible for late shipments due to terrible/non-favourable weather, holidays, pandemics, natural disasters, or carrier delays.
Please also keep in mind that holidays do not count as business days and should be considered when calculating shipping times. We entrust our Courier to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apartment number, etc.) needed to deliver your package. Your order will be shipped via courier to the address you provide. It is extremely important that you give us the most accurate and complete information possible.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please email immediately us a contact@limelightluxury.com.
We will contact the shipping company right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement may be sent pending the investigation of the situation.
​
​
​
Return and Refunds
Due to the delicate and customised nature of the hair products we retail, we do not offer refunds for ANY lace or hair product that is not faulty/damaged upon arrival.
However, if a mistake has been made and/or you have received an incorrect order, please return the goods in an unused state to be checked and resolved/refunded.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
This does not affect your Consumer Rights (2015).
At discretion, we may offer exchanges for a similar product, however, this is decided case by case.
For more information or to discuss a particular order, please email; contact@limelightluxuryhair.com